NHTSA Complaint #11483888 — 2020 SUBARU ASCENT

Since purchasing our 2020 Subaru Ascent, the transmission slips, resulting in a lengthy wait time until it revs to the next gear, and then there is a palpable "jolt" as the transmission appears to move into the next gear. In addition, when I press the gas pedal to accelerate, there is a definite hesitation before the car actually accelerates. Previously, we had brought the car in to the Subaru dealership for service regarding this issue, but Subaru indicated that there has not been a problem and they did not open the transmission to look at it. We are also concerned about transmission-related problems given the recent recall of the 2020 Subaru Ascent. We know this has a CVT transmission but in this case we know that this problem is not normal. (We have family members and friends with CVT transmissions.) We are bringing the 2020 Subaru Ascent in again this week, pointedly indicating these concerns with the transmission. Please advise.