NHTSA Complaint #11483608 — 2021 HYUNDAI KONA

While driving up a steep mountain road in heavy traffic and snow the transmission on my Hyundai Kona overheated and failed. The car began to buck back and forth and a transmission light came on. Unfortunately I was on a mountain interstate in heavy traffic with no real shoulder due to snow. I attempted to limp the car to the top but moved towards the right lane in case. The transmission did it's bucking thing 3 times total and then I noticed smoke coming from the powertrain area. At this point I pulled over and put my car basically into a snow bank so as not to get run over by semi trucks. I called AAA but was able to get the car up the hill after letting the transmission cool for around an hour. This entire situation was completely unsafe and had I been informed I would not have purchased the car because I know that I spend most of the winter in traffic on a mountain interstate. What's even more concerning, this issue is documented heavily online yet the sales reps for Hyundai are not aware. The service department is aware and told me that they couldn't do anything because it was working as it is designed. See here an additional forum which outlines the same issue for another driver. https://www.hyundaikonaforum.com/threads/dct-shifting-annoyances.2428/ Best, Greg