NHTSA Complaint #11483377 — 2017 HONDA CR-V

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11483377
Vehicle 2017 HONDA CR-V
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

When driving short and longer distances, typically at speeds consistently over 35mph the steering wheel seems to "lock" in place or feels "stuck". There is also an associated creaking sound. The locking up/stuck is pretty easily resolved, SO FAR. This behavior started this summer and happened practically all summer any time I drove anywhere. (The fields below don't allow me to enter multiple dates/ranges.) My kids are almost 17 now and I cannot help them work on driving miles to get their licenses because I feel my car is unsafe to drive. This identical behavior has been pretty well documented in several years of the Honda CRVs on a Honda forum (https://www.carproblemzoo.com/honda/cr-v/steering-problems.php). The mentioned forum has examples where much more extreme results occur where steering locks up while turning and cars become undrivable. Reports are that Honda has been unwilling/unresponsive to address/resolve. I've had my Honda dealer service team trying for over a week now to get Honda to either cover the steering replacement or authorize covering it via my extended warranty. This shouldn't take so long to approve and I believe Honda should cover it. My car is unsafe to drive and this warrants further action. Honda is not acting in the best interest of the public and is complicit and responsible for any injuries or death resulting from this issue. I hope The NHTSA is able to do something to light a fire under Honda to get some attention on this issue, on behalf of all Honda drivers.

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