NHTSA Complaint #11483375 — 2020 VOLVO XC90

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11483375
Vehicle	2020 VOLVO XC90
Component	SERVICE BRAKES
Date of Incident	June 1, 2022
Date Filed	September 7, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The issue started a few months ago. The brake sensor light on the dash turned on and stayed on. We took it to the dealer and they said that they will not fix it because they can see coffee stains on the sensor. Basically they have brake sensors right under the center console where people drink coffee and the brake sensors are exposed so this can happen to any customer. Now they want to charge us 1600 dollars even though the SUV is about 2 years old and under full warranty. They want to screw their customers and don't care about their safety. This is the brake system of the car and now it's having issues with the adaptive cruise control inwhich the system turns off while in use. We are concerned about our safty and don't know what to do.

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