NHTSA Complaint #11483372 — 2009 MERCURY MARINER

The contact owns a 2009 Mercury Mariner. The contact stated that the key was hard to insert into the ignition switch. The power steering assist fault message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the ignition housing. The contact called the local dealer who informed her the power steering was repaired in 2014 under NHTSA Campaign Number 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 198,725.