NHTSA Complaint #11483003 — 2017 CHRYSLER PACIFICA

When driving above 25-30 mph, the steering often "sticks" when coming out of a turn. This occurs when the steering wheel is at approximately the 10:30 position during left hand turns and the 1:30 position during right hand turns. The steering wheel "sticks" in these positions and will not return to center on its own, but requires considerable additional effort by the driver to overcome this stickiness when coming out of the turn. This problem has been reported numerous times on the Chrysler Pacifica forum on the Internet with no adequate explanation coming from Chrysler or others. This problem reportedly occurs on both gas and hybrid versions of the minivan, and is considered by all who report it as a significant safety risk to drivers and passengers alike. There are no warning messages. The dealer has no recommendations other than "possibly" an extremely expensive fix involving replacement of the rack and pinion mechanism and/or steering column replacement, but with no guarantees that this would solve the problem. The minivan has over 88,000 miles on it currently but this has been occurring since approximately the 50,000 mile point.