NHTSA Complaint #11714246 — 2017 CHRYSLER PACIFICA

Right and left lower control arms are failing. Steering rack replacement is required for repair and imperative for safe vehicle driving. The safety of people in the car is greatly at risk. Since learning about the true problem, the van is parked and we're having to borrow another car for transportation. The issue is that when turning, the steering wheel gets stuck. This seems to occur at 11 o'clock and 1 o'clock positions during turns. The Chrysler dealer was able to reproduce the issues when taking the car on a test drive. The component has only been inspected by the dealer. This issue first appeared about 6 months prior to it seemed like a fluke at first. The occurred became more consistent and that's when we took it in for surface. We took it into a local auto shop a few times and they were unable to detect the issues. Then we took it into the dealership where they were able to identify the issues. I'm not sure if there were warning lamps prior to failure.