NHTSA Complaint #11482693 — 2017 FORD EXPLORER

I took my Vehicle in because the AC stop blowing cold air, and the overheating lights kept coming on. After waiting for a week, I was told it was a water pump but that did not fixed the AC being at all, couple days later I got a call from the dealership (GRAPEVINE FORD) that the compressor went out. After 3 weeks of waiting, I end up paying out of pocket what is supposed to be covered based of this letter I received from FORD. I feel like I should not have to pay for something that FORD should have covered. Letter below explained the very issues I had with the vehicle, including OVERHEATING and damages like bad cooling relay would cause.