NHTSA Complaint #11482608 — 2018 FORD EXPLORER

Roof rack rails have detached from my vehicle several times since purchasing my vehicle. The Ford dealership knows of the problem, attempted a brandade approach to solve the problem but has not fixed the problem. They used glue to try an fix a potential but that could result in the rail becoming detached on the freeway, flying off and striking another car and causing an accident. The right rail on my explorer came off on the freeway and luckily did not strike another vehicle. Despite knowing the problem and not accepting blame, my dealership asked me to pay for replacement rails. Ford should be instructed to recall all Ford Explorers with these rails and come up with a permanent fix before a major accident result in the death of someone.