NHTSA Complaint #11482384 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to start immediately. The vehicle would start after several attempts but would shudder and then turn off independently. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle jerked and decelerated independently. The check engine warning light was illuminated. The contact was able to continue driving; however, the failure recurred after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel tank was collapsing internally due to a stuck canister purge valve failure. The independent mechanic also informed the contact that each time she had refueled the vehicle, air was being pushed into the fueling system. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) due to the manufactured date of the vehicle. The vehicle was not repaired. The failure mileage was unknown.