NHTSA Complaint #11482289 — 2012 FORD FIESTA

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) issue reported to NHTSA

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Complaint Details

ODI Number	11482289
Vehicle	2012 FORD FIESTA
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Date of Incident	August 31, 2022
Date Filed	August 31, 2022
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact's son owns a 2012 Ford Fiesta. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled and was unable to reverse with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 14M02 (Transmission Control Module Extended Warranty Coverage); however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 112,000.

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