NHTSA Complaint #11482197 — 2021 TOYOTA RAV4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11482197
Vehicle 2021 TOYOTA RAV4
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I bought a 2021 Toyota RAV4 XLE Midnight Black Metallic, last year on July 2021 from Hillside Toyota in Jamaica, NYC. From the very beginning since the delivery, I was not at all happy with the build quality of the car as Toyotas used to be before. There were issues with paint finishing, noise from engine, and issue with pick up. I reported this to Toyota as well as my dealer, Hillside Toyota and no one showed any interest on addressing these issues. Yesterday, I was cleaning my car and I saw that my car paint is peeling from 3-4 areas, including the driver side door and from the left side of the hood. I was really surprised to see that happening in a brand-new car. I felt like is this really happening, is it a joke? I spent almost $40k on a car by taking out loans just to face this? I really care about my car, and I follow all the maintenance guidelines as mentioned by Toyota, but still how is this possible? I am pretty sure this is a manufacturing defect and not something that could happen from a regular wear and tear. This is the first time I am facing something from a Toyota, because I always trusted this company due to its build quality and low maintenance. I also have a 2015 Toyota Highlander LE Plus, and I have never faced any issues like my RAV4. I have been a long time user of Toyota since I also owned a 2011 Toyota Camry Hybrid and 2014 Toyota Camry Hybrid and both of them were reliable too and never gave me any issues. I am really concerned with my RAV4 right now because in the long run, I am not sure what else I have to face with this car. This is to kindly request you to please evaluate this matter further and please help me by fixing the paint peeling issue of the car. I have spent my hard-earned money to invest in this car and it means a lot to me. I am attaching pictures of the paint peeling as supporting evidence of my claim. Thank you for your time.

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