NHTSA Complaint #11481315 — 2018 KIA SOUL

My car had regular maintenance done consistently but the motor still blew… I scheduled my oil change that morning since it was due but then as I’m driving I heard what I thought was a knocking sound but I didn’t think much of it since it was just now time to get the oil change done and the oil light hadn’t come on or anything… just assumed it was something in the road I had ran over so I drove the remaining 5 minutes home and as I pull in my driveway the check engine light comes on and “ENGINE CONTROL SYSTEM: possible engine condition. Schedule service” displayed on the screen… so I then a few days later I had it towed to the Kia dealership nearest me, only for them to tell me that if I cannot produce copies of EVERY single maintenance record for the last 4 years (since I bought the car) they won’t honor my warranty that I paid extra for and it would be $7,600 to replace it… I then called all the local mechanic shops around me and received quotes of: $7,522.00 $8,200.00 $6,400.00 The worst part is, Kia knows about the excessive oil consumption of their engines (a lawsuit was filed against Kia/Hyundai for it and for the damage to the engine due to low oil levels caused by excessive oil consumption but unfortunately, it was dismissed by a judge due to lack of evidence)!!!!!! The car is available to be checked, I’ve had a mechanic shop and then the Kia dealership both tell me the engine is blown. No indicator lights came on before the check engine light did.