NHTSA Complaint #11481309 — 2020 CHEVROLET TRAX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11481309
Vehicle 2020 CHEVROLET TRAX
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

The vehicle looses power and jerks like the transmission is failing. It happens almost always when when going up a hill and also if the air conditioner is turned on the car can barely get out of its own way. I've almost been hit or rear ended several times trying to merge onto the highway because the car is jerking and barely wanting to move. I have now come to the point that I have to turn the AC off in a brand new car for for my own safety and to be able to get up to a normal speed when merging onto the highway. It has been doing this since I first got it but I didn't think there was really much I could do about it. I plan to call the dealer as well to have them look at it. There have never been any warning lights or any diagnostic issues detected but believe me a problem is there! Ive recently learned that the issues Im having with the jerking and barely any power when trying to accelerate has been a big issue in the Trax since 2016. And I can confirm its still happening! There were also a few instances with a warning light on the dash and it will tell me it can't detect something in the key and I couldn't start the car until I was able to get it to read properly after a few tries of removing the key. If my vehicle is needed for inspection, it is available at anytime!

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