NHTSA Complaint #11579306 — 2020 CHEVROLET TRAX

The initial problem was a defective shifter. It took over a month for a Chevrolet service department to get the vehicle in and fix the problem. By the time I brought the vehicle in to fix the shifter, the transmission was hesitating to switch gears, jerking at highway speeds and overall failing to shift and accelerate properly. This high speed jerk causes the seatbelt to lock up and hit my chest-causing pain while driving. This defect has caused pain, soreness and stiffness in my chest and neck. Dealership 1 (coggin Buick gmc of orange park- Jacksonville,fl) was notified upon drop off and did not fix the transmission issue. They claimed the only issue they found was the shifter. Dealership 2(Gordon Chevrolet- orange park fl) has made 3 attempts to locate and repair the problem and were “unable to duplicate the concern ” I have additional documentation from dealer 3(carmax Jacksonville west-Jacksonville, fl) where they have duplicated the concern 3 times on a 1 hour test drive. Chevrolet/General Motors are not taking accountability despite the vehicle still being under warranty.