NHTSA Complaint #11481090 — 2019 RAM 1500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11481090
Vehicle 2019 RAM 1500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

On 07-20-22 I was driving home from work in the evening around 5:45 pm, out of nothing, i noticed my temp gauge starting to rise. It rose up to alarm level (overheating). I slowed down and pulled over, and noticed the temp gauge starting to drop down to below overheating but still above normal. Note: I live 4.7 mile away from work and the highest speed limit on my way home is 55mph. I limped slowly with the truck while paying attention to the temp gauge until i pulled up in my drive way. When I opened the door of the truck, i was hit by a huge cloud of white smoke coming from underneath the truck. I shut off the truck and moved away quickly. I noticed a reddish fluid coming from underneath the truck. I could not tell what it was at the beginning but it was oily. Later on I realized it was transmission fluid mixed coolant. Note: transmission fluid is flammable. Due to distance of 4.7 miles distance to my house the truck (exhaust) had not warmed up enough to ignite the transmission fluid. It was later identified by Mike Shaw dealership in Greeley CO, that the heat exchanger (from the radiator) on the transmission body had failed and transmission fluid and coolant mixed rendering the whole transmission void. I was lucky i drive a short distance otherwise the truck would have caught on fire. The truck was towed from my drive to the dealership by my insurance. I am raising the concern because i saw a report by a 2019 Ram owner on your website who had the same experience and unlucky to him, his truck caught fire and burnt down. See January 5, 2022 report NHTSA NUMBER 114446344. I bought the truck brand new on January 1, 2019 in Greeley CO. I am the only owner and driven mostly home to work and occasional trip, very minimal towing averaging twice a year. My truck has little over 70k mile on it. Today, over a month after the incidence i am still waiting to receive the truck from FCA/Dealership back. I was promised to have it back over a week ago. And, cost is going up.

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