NHTSA Complaint #11480875 — 2022 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11480875
Vehicle	2022 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	August 18, 2022
Date Filed	August 23, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

APIM Module failure at 148 miles on a brand new 2022 Explorer XLT. SYNC display went black. No response to touch. No warning lamps or alerts. Radio still plays and can be controlled by steering wheel controls. Contacted dealer and they said to disconnect negative battery terminal for more than 30 minutes. Performed requested action. Display is still dark. No reverse camera or safety (ADAS) functions. Took it to dealer again and they ran diagnostics to determine APIM module failure. So now I have a brand new Explorer with reduced safety features and no center console display. I cannot control any ADAS or radio features. Dealer has no estimated timeline for repair. Dealer also stated that they are getting APIM module failures DAILY.

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