NHTSA Complaint #11480670 — 2015 VOLKSWAGEN TIGUAN AIR BAGS

Complaint Details

ODI Number	11480670
Vehicle	2015 VOLKSWAGEN TIGUAN
Component	AIR BAGS
Date of Incident	June 7, 2022
Date Filed	August 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The airbag clock spring on my 2015 Tiguan broke in June. The car has a warranty extension for this failure, but no parts are in stock. It has now been 2 months and neither the dealer (Hendrick VW in Frisco, TX) nor VW Customer "Care" can help. There is not even a date for the replacement part available. My daughter is (was) the main driver and I don't want her driving an unsafe vehicle without horn / airbag. Worse, the registration has now expired, as the car can't pass the State Safety inspection required to renew the sticker. Car is now just parked until further notice.

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