NHTSA Complaint #11480330 — 2020 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11480330
Vehicle	2020 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ENGINE
Date of Incident	August 19, 2022
Date Filed	August 20, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I’ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I’ve found is to power off the car for a few minutes, power it back on, then it’ll work. But this happens about once a week. The dealer attempted a repair once but issue persists. We’re taking it back in. But based on online forums, this is a dangerous and widespread problem with the Pacifica Hybrid. Please investigate! I have kids. Thanks!

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