NHTSA Complaint #11480329 — 2018 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11480329
Vehicle	2018 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	July 15, 2022
Date Filed	August 20, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I bought a new Fire explorer in 2018 from Napleton Ford in Libertyville, IL. It has almost 22k miles in 2011. Early July, 2022, while driving, the Sync system of my car started failing. While reversing the car a few times, the screen went black, leaving me with a few seconds very distracted that could have led to a bad accident. It was an intermittent issue for a few days until the system completely stopped working when I was driving on a highway and suddenly lost all connectivity to my car Bluetooth and left with no USB power in the car or a way to start the back AC because it was Sync locked, eventually leading to a very unsafe drive on the highway. I took it to the dealership and they investigated to find the APIM module of the car had failed and it is a very common issue with Ford. It fails almost as soon as the warranty on the car expires. I feel cheated by Ford.

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