NHTSA Complaint #11480239 — 2020 VOLKSWAGEN TIGUAN

STRUCTURE:INTERIOR PANELS:CEILING issue reported to NHTSA

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Complaint Details

ODI Number 11480239
Vehicle 2020 VOLKSWAGEN TIGUAN
Component STRUCTURE:INTERIOR PANELS:CEILING
Date of Incident
Date Filed
Mileage 34,799 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The contact leased a 2020 Volkswagen Tiguan. The contact stated that while his wife was entering the vehicle, she noticed that the overhead console was not properly secured. While his wife was driving at unknown speeds in high temperatures, the overhead console detached from the roof. The contact was unable to utilize the lights, blue tooth, sunroof, and other features on the console. Additionally, the wires were exposed. There were no reported injuries. The vehicle was taken to the local dealer where the contact was informed that the parts were backordered; however, the vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Covina Volkswagen (528 S Citrus Ave, Covina, CA 91723) where the console was disconnected. The vehicle was not repaired. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was approximately 34,799.

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