NHTSA Complaint #11480168 — 2019 MERCEDES-BENZ SPRINTER 3500 POWER TRAIN

Complaint Details

ODI Number	11480168
Vehicle	2019 MERCEDES-BENZ SPRINTER 3500
Component	POWER TRAIN
Date of Incident	August 15, 2022
Date Filed	August 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has decreased by not less than 15%. Vehicle was originally taken to MB dealer related to a repeated (3 times) intermittent/unexpected power loss and dash warning. Loss of power could lead to loss of control, especially at highway speeds. The vehicle was inspected and above noted campaign was applied. Mileage on the vehicle is currently 15000. Events took place between 12k and 14.5k. Degrade of fuel economy as well as other operations degradations took place after a service visit at 14.5k.

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