NHTSA Complaint #11479637 — 2015 CHEVROLET TAHOE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11479637
Vehicle 2015 CHEVROLET TAHOE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

Six days ago my 2015 Chevy Tahoe had a sudden loss of power steering assist while driving down the road after having to come to a sudden stop. The sudden loss and stop required me to jar to the R side of the road. Later in the evening while driving home from work, suddenly my power steering began to work again - causing the steering wheel to have a lot of "play" in the turning of the wheel. This sudden loss and sudden return of power steering has increased since the first incident and happens more often than not. Every time the loss or return happen to the steering, I feel like I lose control of the vehicle to an extent depending on the speed of the vehicle. I am a single mom with two little children who are constantly with me in our vehicle which concerns me for all of our safety. I have done my due diligence on contacting the local Chevy dealership, GM and even the better business bureau due to not being able to get to the bottom of this and continuously being told there's no recall connected to my VIN. There was a recall previously for the Power Steering Assist Motor Kit in 2015 Chevy Tahoes. According to GM which I contacted today, my vehicle was a part of this recall and the assist motor kid was "fixed" which is why there are no current recalls on my VIN. We were told there was a 12 thousand mile warranty that was placed on this new Assist motor kit however, the same issue is now happening again. In the initial recall, chevy was told that dealers are to replace power steering assist motor kit due to increased risk of crash. Dealers are to service all vehicles subject to the recall at no charge to customers, regardless of mileage, age of vehicle or ownership from this time forward. The fact that I am having the same issue with the assist motor after its already been "replaced" is quite concerning for me, my children and quite frankly other bystanders or other drivers with the increased risk of an MVA. I had an auto body shop diagnose the issue with the same resu

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