NHTSA Complaint #11479455 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated upon reversing out of the garage, he shifted from reverse (D) to drive (D), but the vehicle failed to respond. An unknown warning light was illuminated. The contact was able to push the back vehicle into the driveway with assistance. An unknown dealer was notified of the failure and informed the contact that the failure was associated with the transmission shifter cable bushing. The contact purchased a transmission shifter bushing rubber from an unknown dealer and replaced the part himself. Additionally, the contact replaced the battery of the vehicle as the failure had drained the battery. The contact was able to drive the vehicle. However, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that the key fob battery, the vehicle battery, and the transmission cable bushing had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.