NHTSA Complaint #11479404 — 2014 HONDA CIVIC

The contact owns a 2014 Honda Civic. The contact stated upon inserting the key in the ignition switch to start the vehicle, he was unable to turn the key and the steering wheel was locked. The contact wiggled the steering wheel and attempted to turn the key in the ignition switch; however, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that the ignition lock needed to be replaced. However, the parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 70,800.