NHTSA Complaint #11478914 — 2020 TESLA MODEL X

I have experienced several issues with my car: It brakes suddenly for no reason in the middle of the freeway It displayed an error message that said the right rear seat safety system has failed and needs service It displayed an error message that said the ultrasonic sensors are not communicating with each other (I believe these are used for the driver safety systems). I reached out to Tesla asking to look into these issues. Each time Tesla denied service and asked me to note down the exact time that these issues happened to help them investigate (they specified the format with an example 06/20/2022 5:22PM PST). If I’m driving the car, how is it safe for me to note down time with this precision? Also, the car has functionality to record all of these alerts but Tesla’s software updates wipe them out (instead of retaining them). Further, Tesla asks to schedule service through their app but in my case, my app doesn’t allow me to schedule service for unknown reasons. I have contacted Tesla about this issue and so far there is no resolution. I feel very unsafe driving my car after receiving these alerts and not getting any help from Tesla to investigate and fix them. I feel they are placing an undue burden on me to record the time. Please help me get my car looked at and fix the issues mentioned above.