NHTSA Complaint #11478807 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated he notice that the check engine warning light was illuminated, while driving at 15 MPH. The contact felt the gear shifted roughly. The contact stated at a different occasion the vehicle would not start, the contact had to crank the engine several times for the vehicle to start. The vehicle was taken to the dealer where they stated that the Transmission Control Module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and the contact informed them that his vehicle was experiencing the same failure as Customer Satisfaction Program 14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta & 2012-2016 Focus and they stated the VIN was not included. The failure mileage was 83,000.