NHTSA Complaint #11478791 — 2016 FORD ESCAPE

The contact stated that he was seated in the front passenger seat of a 2016 Ford Escape. The contact stated that while the vehicle owner was driving thru a stop sign at approximately 5 mph, another vehicle crashed into the passenger side of the vehicle. The contact stated that none of the air bags were deployed. The contact stated that no warning lights were illuminated prior to the failure. The contact stated that the driver did not sustain any injuries but was suffering from mental issues from the crash. The passenger sustained injuries to his left toe and ankle as well as lower back which required medical assistance. A police report was filed. The vehicle was towed to the contact’s residence. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The contact stated that he was awaiting an official inspection from the insurance company. The contact stated that photos were sent to the insurance company and they deemed it a possible total loss. The manufacturer was notified of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was 104,577.