NHTSA Complaint #11478750 — 2012 VOLKSWAGEN PASSAT

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE issue reported to NHTSA

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Complaint Details

ODI Number 11478750
Vehicle 2012 VOLKSWAGEN PASSAT
Component AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

This car has had the clock spring recall fixed a few years ago. The replaced part has since failed (confirmed by the same dealership that replaced it). Dealership indicates this is a free warranty repair but Volkswagen has had this part on backorder for 3 months now since I've had it looked at. How are they getting away with a recall part on backorder for such an extended period of time?

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