NHTSA Complaint #11162478 — 2012 VOLKSWAGEN PASSAT AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

Complaint Details

ODI Number	11162478
Vehicle	2012 VOLKSWAGEN PASSAT
Component	AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Date of Incident	December 19, 2018
Date Filed	December 19, 2018
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT TOOK THE VEHICLE TO LAKELAND VOLKSWAGEN (LOCATED AT 209 S LAKE PARKER AVE, LAKELAND, FL 33801, (863) 804-6160) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). AFTER THE REPAIR, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, THE HORN WAS INOPERABLE, AND THE STEERING WHEEL CONTROLS WERE INOPERABLE. THE DEALER STATED THAT THE FAILURE COULD BE DUE TO THE CLOCKSPRING. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

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