NHTSA Complaint #11478566 — 2011 KIA SPORTAGE

The contact owns a 2011 Kia Sportage. The contact stated that while driving at 40 MPH, the vehicle shut off as several warning lights appeared on the instrument panel. The contact managed to coast the vehicle off to the shoulder of the highway. The contact made multiple attempts to restart the vehicle but every attempt failed. Due to the excessive heat and with a newborn baby inside the vehicle, the contact called authorities for assistance. The authorities could not provide the adequate assistance needed to handle the matter; therefore, she called her husband. Her husband was able to call a neighbor who came to assist the contact with her children. The contact had the vehicle towed to the dealer where it had yet to be diagnosed or serviced. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer. The failure mileage was unknown.