NHTSA Complaint #11478528 — 2018 FORD EXPLORER

on May 25th I started my car and the dashboard indicated my engine is at critical stating its overheating. I immediately turned the car off and waited 10 minutes to restart the vechle assuming it was a malfunction because the vechle hasn't been driven since the day before. As I restarted the car no warning indicators lit and the vechle was normal as usual. I drove around the corner and noticed the vechle stalling with a slight jurk. I immediately drove into an auto shop to check what's going on. I told the rep what's happening with the car. they checked the oil and stated the coolant is mixing with the oil and that I need service right away. I asked if I get an oil change will it get me home around the corner. the rep stated it shouldn't be a problem. As I left it was fine, until I reached my driveway and the vechle just shut off. I then asked for help to push the vechle into the driveway by my neighbor and was able to put the car in neutral and moved into my driveway. I searched around to see recalls on fordpass app, it only stated that it was a new CSP on my vin to upgrade the high speed cooling fan relay and it's components stating it is known to either cause overheating or fire and that the relay will be replaced for vechles with millage at or below 150000 miles. I was in the clear and covered because I was at 126,600 miles. I remembered as I turned my vechle on it stated a critical indication of my engine overheating following me turning off the vechle and waiting 10 minutes and restarting with no warning indicators on. I contacted ford for service by requesting a tow to Brandon ford. The vechle was towed and the following day a service rep named Scott called stating he received the vechle and that it's gonna take a couple of days to get to, I said no problem. the next day I was contacted by Scott and was told my engine is seized and that no service is gonna be performed and to come pick my vechle up. I found recalls for 2019 and 2020 ford vechles but not 2018