NHTSA Complaint #11478361 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while attempting to drive the vehicle, the vehicle shifted into reverse. The contact stated that the vehicle was jerking. There were no warning lights illuminated. The vehicle was towed to an independent mechanic and the contact was informed that the brakes and the transmission needed to be repaired. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 147,464.