NHTSA Complaint #11478199 — 2017 FORD F-250

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11478199
Vehicle	2017 FORD F-250
Component	UNKNOWN OR OTHER
Date of Incident	March 26, 2022
Date Filed	August 8, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

FORD 2017 F250 - Fuel system completely collapsed, with NO WARNING truck completely went powerless doing 70 MPH on the highway with my son in the back of the truck. Luckily I had the mind to pull over safely. What if I was towing a load or similar on mountain roads. Ford said they found rust and debris in the fuel system, they would not cover it under Premium Ford warranty. Safeco/Liberty Mutual stated they tested the fuel and was fine. No coverage either on Auto Insurance. Total cost was $13,500 to repair the system on which I had full warranty and full insurance coverage. Ford did help with a $4000 Customer retention help fund. I am reporting in hopes to save lives, if I I wasn't aware at the time of the complete power failure things could have been significantly worse. I was completely unimpressed with both Ford/Liberty Mutual on the handling of the SCARY situation. I send a personal letter to the FORD CEO and got nothing. I believe FORD is hiding on this issue with BAD FUEL pumps (CP4 version) and trying to blame owners or bad fuel systems.

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