NHTSA Complaint #11477901 — 2019 CHRYSLER PACIFICA

MY WIFE WAS TAKING MY DAUGHTER TO WORK WHILE WAITING FOR THE GATE TO OPEN THE VAN SHUT OFF AS USUAL AND AFTER THE GATE WAS OPENED THE VAN WOULD NOT LET MY WIFE TURNED IT OFF OR EVEN START IT. THIS TOOK PLACE 3 DAYS AFTER THE VAN WAS SERVICE BY THE DEALERSHIP. THIS SITUATION PUT MY FAMILY IN GREAT DANGER IF THIS TOOK PLACE IN A MAJOR ROAD IT COULD HAVE BEEN CATASTROPHIC. SINCE THE PURCHASE OF THE VAN WHILE DRIVING BETWEEN 0-25 MPH THE TRANSMISSION JUMPED INTERMITENTLY AND NOT ALLOWING US TO MOVE FAST ENOUGH TO AVOID SOMEONE FROM RUNNING INTO THE VAN. LUCKILY NOTHING SEWRIOUS HAS HAPPENED YET. RESEARCHING FROM THE MANUFACTURE AND THERE IS NO SUPPORT AVAILABLE FOR CUSTOMERS. I HAVE DRIVEN A TREMENDOUS AMOUNT OF VEHICLES AND FOR SUCH A YOUNG VEHICLE THIS IS NOT NORMAL, AND I AS A CUSTOMER SHOULD HAVE TO PAY OUT OF POCKET TO GET THIS ISSUE LOOKED INTO AND UNDERSTAND HOW TO RESOLVE IT.