NHTSA Complaint #11477637 — 2017 HONDA PILOT

The auto engine idle stop fails to restart the engine after stopping at stop lights, stop signs, in traffic, etc. Even after repeatedly "working" to turn off the car and turn it back on, it can take up to 2 minutes to effectively turn off the car so it may be restarted. This feels extremely dangerous at stoplights, but especially when caught in stop and go traffic on the highway or on a bridge. Cars go around into the intersection, honk, and when traffic picks up from the stop-and-go situation, cars drive by at high rates of speed while I sit motionless in the middle of the highway. While I more often than not remember to turn off this "feature" when starting the car, there are times that I forget. It has been horrible for my newly licensed driver. The anxiety and stress this has caused has led to learned anxiety while riding in and driving other cars that do not have this "feature." The problem was first reported to my local dealer in 2021. Today I asked the dealer to look at it again, while the SUV was undergoing a fix for the hood recall, and I was informed it would be a $140 diagnostic fee and then whatever the cost would be to "fix" observed problems. The dealer has not documented my complaints about said problem, though they ran diagnostics and indicated that the starter and battery were operating according to spec. They "reset" the system in November, but it did not help with the problem quickly reappearing.