NHTSA Complaint #11477464 — 2018 TESLA MODEL 3

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11477464
Vehicle	2018 TESLA MODEL 3
Component	SERVICE BRAKES
Date of Incident	July 31, 2022
Date Filed	August 3, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

With NO WARNING, and while on AutoPilot-Full Self Drive, our Tesla TOTALLY HARD AND LONG BRAKED out of nowhere, THRUSTING our necks forward for four seconds until I could disengage the brake, then SLAMMING our heads to the headrest. I have a CERVICAL SPRAIN, WHIPLASH, and a CONCUSSION! I was driving 65mph. I’ve been to the ER, to a chiropractor, and to physical therapy since this incident Sunday, July 31, 2022 at 6:37-6:38pm. On the 405 South. I’ve reported it to Tesla Service who said it was escalated to the Fremont location Engineers to review which takes 2-3 months! I have INJURIES! Phantom braking is usually unwarranted and terrifying but has not HURT ME until this time. I was almost HIT by the car behind us!

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