NHTSA Complaint #11477339 — 2013 FORD FIESTA

The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle would surge while driving and the vehicle was making an abnormal clinking sound. Additionally, the contact stated while driving 35 MPH, the vehicle was surging significantly and started to decelerate independently. The "Transmission Malfunction. Service Now" message was displayed. The contact released the accelerator pedal and depressed the brake pedal. The contact then slowly depressed the accelerator pedal and the vehicle responded. The contact was able to continue driving at slower speeds. The dealer was contacted and informed the contact that they did not have an early availability for diagnostic test. The vehicle was taken to a transmission specialist where it was diagnosed that the Transmission Control Module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 35,200.