NHTSA Complaint #11477208 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving 55-60 MPH, the accelerator pedal was depressed but the vehicle delayed responding. The contact noticed white smoke coming out of the tail pipe. The check engine warning light was illuminated. The contact was able to drive to her nearby residence. The vehicle was towed to an independent mechanic where it was diagnosed that coolant was leaking into the engine cylinders. The vehicle was then towed to the dealer who provided the same diagnostic result as the independent mechanic. The dealer repaired the vehicle under Ford Customer Satisfaction Program Number: 19B37; however, the failure persisted. The vehicle was taken back to the dealer who informed her that the vehicle could not be repaired under the updated Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified and informed the contact that the vehicle could not be repaired under the updated Customer Satisfaction Program due to the mileage. The vehicle was not repaired. The failure mileage was approximately 100,000.