NHTSA Complaint #11477165 — 2022 VOLKSWAGEN TIGUAN

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11477165
Vehicle 2022 VOLKSWAGEN TIGUAN
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

On 07/01/2022 while driving on a highway a rock hit my windshield at one inch from passenger side middle of the windshield which resulted in a star like chip plus a long crack that kept getting longer by the day. Currently that crack is three quarters of the windshield, I tried to fix it by a repair kit without success, took it to Safelight Auto Glass they said it can't be repaired and needed a new windshield which ONLY a dealer can carry since it's the car is a new design for 2022. I called my local dealer, Findley Henderson Volkswagen, I was informed it will take at least 8 weeks for them to get one with a cost of $1,200. It's unacceptable to drive around with a cracked windshield for more than two months due to lack of this safety part.

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