NHTSA Complaint #11477151 — 2017 CHRYSLER PACIFICA

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH, the check engine warning light illuminated and the vehicle started shuddering. The vehicle was taken to an independent mechanic twice where it was diagnosed that cylinder #4 was misfiring. The independent mechanic replaced the spark plugs, ignition coils, and fuel injectors. However, the failure persisted. The vehicle was taken to the dealer who informed the contact that the engine needed to be disassembled to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.