NHTSA Complaint #11477096 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while driving 60 MPH, a low coolant warning message appeared on the instrument panel. The contact pulled over and checked the coolant reservoir which indicated that the coolant was low. The contact attempted to resume normal driving; however, the temperature gauge indicated that the vehicle was hot as the vehicle began to stall. An engine warning message appeared on the instrument panel as the contact pulled over. The contact walked to the nearest store to purchase coolant and replenished the reservoir; however, the stalling continued as the check engine warning light appeared on the instrument panel. The contact was able to reach his destination despite the many engine stalls and vehicle restarts. The contact continued driving the vehicle; however, he noticed that coolant had started to leak from the engine. Upon investigation, the contact discovered NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) which he linked to the failure. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 128,000.