NHTSA Complaint #11476668 — 2016 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11476668
Vehicle 2016 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I was driving and experienced a sudden loss of power, the engine siezed without any warning lights or symptoms and I lost brake assist, and power steering instantly. I barely managed to pull off the road. A few months ago I had an oil change and when I got it back it had a sound like new gears that aren't worn in. It appeared as though they had switched my oil pump out but they insisted nothing was performed other than a computer flash and an oil change. I believe the 2.4l i4 engine has a similar issue to the older version under recall. Had I been travelling on faster road, curve or adverse conditions this could have been much more dangerous. I had it towed to the dealership right away, they told me 3 weeks for diagnosis, it has currently still not been looked and and is sitting where the tow truck left it. There are no codes stored in the computer, there wasn't a light or warning of any kind, it was very sudden and even at low speed I struggled to stop and get out of traffic and I am trained to react to such incidents and very experienced.

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