NHTSA Complaint #11476417 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 15 MPH uphill, the shifter cable fractured, and the vehicle started to reverse. The contact attempted to depress the brake pedal; however, the vehicle continued to reverse. The contact used the parking brake to stop the vehicle and then attempted to restart the vehicle. The vehicle was unable to restart. There were no warning lights illuminated. The vehicle was towed to a local auto body shop and diagnosed with shifter cable failure. The vehicle was repaired; however, the vehicle was towed to another local mechanic due to the check engine light being illuminated, and also because the vehicle was unable to start. The vehicle was then towed to another local mechanic who replaced a fuse and the battery. The mechanic then informed the contact to tow the vehicle to an authorized Ford dealer for further assistance. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 155,000.