NHTSA Complaint #11476147 — 2017 FORD ESCAPE

The “steering fault failure” warning came on after an alarm, stating that it needed immediate repair. Within less than 5 minutes, steering failed. Wheel was practically locked. I was just about to make a U-turn when this occurred. I was lucky not to be on a busy road. Dealer states it can not reproduce problem. For safety’s sake, the steering rack should be replaced since this is the second time this happened. The last episode occurred when the dealership was changing hands and was not followed up on. Now the dealer called, stating problem is not reproducible. I feel like I’m driving an unsafe vehicle, with no recourse. The car is still covered with an extended warranty, which is proving worthless.