NHTSA Complaint #11475486 — 2018 TESLA MODEL 3

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11475486
Vehicle	2018 TESLA MODEL 3
Component	SERVICE BRAKES
Date of Incident	February 10, 2022
Date Filed	July 23, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

After purchasing the Autopilot feature on February 9th, 2022, on our first trip next day (Feb 10th), we experienced phantom braking with adaptive cruise control turned on, barely avoiding a hit from the rear by a truck in Toledo, OH. Later, during same trip, we experienced phantom braking with both ACC and Autopilot features turned on, and stopped using them out of safety concerns. After a new occurrence, while on cruise control on June 4th, I informed Tesla service in Clarkston, MI, but no repair, deletion of Autopilot and reimbursement was possible as I requested. We never had similar issues form November 2nd 2018 to February 9th 2022 (44.159 miles) , before purchasing and installing Autopilot.

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