NHTSA Complaint #11475355 — 2022 POLESTAR POLESTAR 2

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11475355
Vehicle 2022 POLESTAR POLESTAR 2
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).

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