NHTSA Complaint #11475084 — 2017 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11475084
Vehicle 2017 SUBARU FORESTER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ME

Consumer Description

There appears to be a parasitic battery drain in the vehicle when it is stopped and all electrical systems are off (lights, heated seats, chargers etc) but the key is in the ignition. The most recent event was 7/20/2022 when the car was stopped for fueling and the key left in the ignition for no more than 10 minutes. Battery discharged sufficiently in that time that the car would not start requiring roadside assistance. Spoke with dealer who stated to keep the key 30 feet from the car (note, this is NOT a smart key car) and to ensure all is off as all computer electricals will continue to run even with the car off. Will be having a battery test next week but I see that this is a recurring issue for this make/model on this forum. The same problem happened in December 2021, although at that time the weather was also severely cold and the key was in the ignition (all electrical systems off) for approximately 45 minutes. The issue is one of personal safety and being stranded in a vehicle which cannot be moved (steering and transmission locked due to low/no power) as well as cost in time and money to investigate and remedy the issue. It is also an issue of functionality and usability. If I cannot leave the key in the ignition with the car off, I am unable to use any accessories or even my safety flashers in the event the situation would warrant it.

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