NHTSA Complaint #11473950 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact received an alert from her insurance provider that her vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while at a complete stop, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact placed the vehicle into park(P) and then into drive(D) but the hesitation persisted. The contact performed the same maneuver again as the vehicle jerked and slowly began to accelerate. The contact coasted the vehicle into a gas station and had the vehicle towed to a dealer. The dealer diagnosed the vehicle with transmission failure and informed her that the transmission would not be covered under the recall. The manufacturer was notified of the failure and informed her that the vehicle would not be covered under the recall or under warranty. The vehicle was not repaired. The failure mileage was 137,000.