NHTSA Complaint #11473937 — 2022 HONDA PILOT

Our familly was driving down the highway on vacation when there was a very loud noise. I was in the passenger seat and looked back to see large pieces flying off of the car. When we got to a safe place to pull over, we noted that the trim at the bottom of the door, both front and rear had come off of the car. Had we been on the very busy freeway, which we had been a few minutes earlier, these large pieces flying into the air could have hit another vehicle or frightened a driver causing them to cross lanes trying to miss these pieces. The incident was reported to the call center and we were told that it was a known manufacturing default. The dealership denied that there was a manufacturing default and was unsure why we were told that. There was no warning of this incident about to occur. The dealership agreed to repair the vehicle as a "good will" offer.